Privacy Policy


Kathleen Natural Limited is a registered private limited company in the England and Wales under registration number 09001193 (“we”, “us” or “our”).  We operate the website (“Website”).

This privacy policy (“Privacy Policy”) describes the types of personal information we collect about you as a person accessing or using our Website or our customers or guests (“you”), why do we need your personal data and with whom we share it. By accessing, browsing or otherwise using our Website, you accept this Privacy Policy, without limitation or qualification. If you do not accept this Privacy Policy, you are not entitled to access or use the Website.

You have the right to object to us processing your personal data for direct marketing (which we do only with your consent) and also to processing which is carried out for the purposes of our legitimate interests. For more information, see the section “Your Rights” below.


The law in relation to data protection is changing with effect from 25 May 2018. To reflect your new and enhanced rights and to update how we process your personal data.

Commitment to Privacy

We are committed to protecting your personal data and right to privacy. We will always keep your personal data safe and comply with applicable data protection legislation from time to time in place.

Your rights

By law, you have a number of rights when it comes to your personal data. Further information and advice about your rights can be obtained from the data protection regulator in your country.

RightsWhat does this mean?
1.     The right to be informedYou have the right to be provided with clear, transparent and easily understandable information about how we use your personal data and your rights. This is why we’re providing you with the information in this .
2.     The right of accessYou have the right to obtain access to your personal data (if we’re processing it), and certain other information

This is so you’re aware and can check that we’re using your personal data in accordance with data protection law.

3.     The right to rectificationYou are entitled to have your personal data corrected if it’s inaccurate or incomplete.
4.     The right to erasureThis is also known as ‘the right to be forgotten’ and, in simple terms, enables you to request the deletion or removal of your personal data where there’s no compelling reason for us to keep using it. This is not a general right to erasure; there are exceptions.
5.     The right to restrict processingYou have rights to ‘block’ or suppress further use of your personal data. When processing is restricted, we can still store your personal data, but may not use it further. We keep lists of people who have asked for further use of their personal data to be ‘blocked’ to make sure the restriction is respected in future.
6.     The right to data portabilityYou have rights to obtain and reuse your personal data for your own purposes across different services. For example, if you decide to switch to a new provider, this enables you to move, copy or transfer your information easily between our IT systems and theirs safely and securely, without affecting its usability.
7.     The right to object to processingYou have the right to object to  processing for direct marketing (which we do only with your consent) and also to processing which is carried out for the purposes of our legitimate interests.
8.     The right to lodge a complaintYou have the right to lodge a complaint about the way we handle or process your personal data with your national data protection regulator.
9.     The right to withdraw consentIf you have given your consent to anything we do with your personal data, you have the right to withdraw your consent at any time (although if you do so, it does not mean that anything we have done with your personal data with your consent up to that point is unlawful). This includes your right to withdraw consent to us using your personal data for marketing purposes.

 1. What personal data do we collect?

1.1 – We may collect the following personal information provided by you:

(a) Your name and contact details (e.g. name, home address, mobile or other phone number, email address and other contact information);

(b) Billing information (including product ordered, delivery address and payment details);

(c) Website registration credentials (including username and password). By creating an account, you can store your  information for easier and faster checkout, store and edit your billing information and review your previous purchases and order history;

(d) Personal information (e.g. skin concerns, age, date of birth, gender, contact information for friends or other people you would like us to contact, photographs, videos, reviews, articles and comments, your preferences);

(e) Correspondence and communications between us and you.

This list is not intended to be exhaustive and may be updated from time to time as our business needs and legal requirements dictate.

1.2 – We may collect this information when you provide it at retailers, on our Website, our social media platforms, our social networking or mobile applications, the sign-up page, application forms or at one of our events (may be by automated means, using technologies such as cookies, web server logs and web beacons).

1.3 – Where permitted by applicable law, we may also collect additional information either directly or from third party sources (e.g. business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers and credit reference agencies) and may combine it with your personal data for the purposes described in this Privacy Policy.

1.4 – You do not have to provide personal data to access the Website but certain functionalities (such as being able to buy our products via the Website) will not otherwise be available to you.

1.5 – You confirm that all the information you provide to us at any time is true, accurate and complete.

1.6 – You must not provide information about anyone else unless you have their permission to do so.

2. Why do we need your personal data?

2.1 – We may use your personal data for sending you promotional materials and other communications; responding to your enquiries; managing and fulfilling orders; processing payments; creating or managing online account; operating our business; allowing you to participate functions of the Website or by us; complying to the laws and keeping the Website secure.

2.2 – Your information may be shared with other companies in the Kathleen Natural Limited group and with our suppliers and service providers for the purposes outlined in this Privacy Policy.

2.3 – Personal data may be disclosed for the purpose of transaction of payment; third parties (e.g. social networks) where you direct us to do so; third parties (e.g. advertising networks, Google Analytics, Affiliate Window Ltd and other marketing partner) that collect through the use of cookies, web server logs and web beacons on our Website and emails, on third-party websites and emails, on our advertising placed on third-party websites for providing advertisements to your interests on our Websites and other websites; or for disclosing your personal data in order to comply with any legal obligations, or to protect the rights, property or safety of our company, our customers or others.  In case we or substantially of our assets are acquired by a third party, those personal data held by us will be one of transferred assets that may be disclosed to prospective or eventual buyers.

3. Keeping your personal data secure

3.1 – We will try to ensure that your personal data is protected against unauthorised loss or disclosure. However, the transmission via the internet is not completely secure. We cannot guarantee the security of your data transmitted to our Website.

3.2 – Our Website may contain links to and from third party websites. Please note and check that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies or how those third parties may use your personal data.

3.3 – We do not knowingly collect information about anyone under 18 years of age.

3.4 – If you register and/or sign in with us, you will be asked to provide an account user name and/or email address and/or password as part of our security procedures. You must treat such information as confidential and you must not disclose it to any third party.

     4. Your rights

4.1 – Users of our Website may have the right to access your personal data that we hold; request that we correct, amend or update your personal data; and request that we stop using your information for marketing purposes.

4.2 – You are entitled to ask us whether we are keeping information about you and if so to ask to have access to this information.  In order to receive a copy of any information that we currently hold about you, please send your contact details including address, proof of identification (such as a copy of your passport, driving licence) to us.

4.2 – You may have additional rights under your local law.

4.3 – If you wish to exercise these rights, please contact us.

5. Contacting us

If you have any questions about the website, please contact us using the form on the Contact Us page of our website and our customer care team will be happy to assist you.

Thank you for visiting our Website.

Effective: 1st March, 2021